You can pay your bill or view your statement using this link:
There are three (3) options available to reach our Billing Team:
- Send a message to the Billing Team through the Patient Portal.
- Send an email to billing@vendettiwellnessgroup.com
- Call 508-589-5333#5 (Billing Team).
Please be as specific as possible with your inquiries so that our team can best assist you. Please allow 1-3 business days as we work to investigate your inquiry.
Will you bill my primary and secondary insurance?
Yes, as a courtesy to our clients, Vendetti Wellness Group will submit the bill(s) to your insurance carrier. If you have a secondary insurance company and you have provided us the necessary information, a claim will be sent to the secondary insurance company after the primary insurance has issued a payment.
What is my responsibility when it comes to Insurance? It is your responsibility to ensure that your insurance information is accurately and timely provided to us.
Accurate-Please make sure that the information you provide to us matches exactly with what the insurance carrier has on file (spelling of policy holders name, date of births, middle initial or no middle initial, numbers and letters included for member ID). Please take the time to fill in all sections, as they are all required for processes to run smooth.
Timely- If you provide updated insurance after sessions have occurred, there is a chance that the insurance will not process/pay for those sessions due to timely submission deadlines that the insurance has in place. (This is an insurance restriction, not a VWG restriction). If this happens, it means that the client has the responsibility to pay for services rendered.
Why did my insurance pay only a portion of my bill?
Most insurance plans require that you pay a copay, coinsurance, or deductible for your health care expenses. If you have specific questions related to your insurance company’s requirements, please contact your insurance company directly about your coverage and benefits.
If I have new insurance, how do I let Vendetti Wellness Group know?
You may update your insurance by visiting the portal, accessing MY PROFILE from the menu bar on the left side of the screen, then click on the INSURANCE DETAILS. You will also have the option to upload front and back images of your insurance card to be added to your file. *We strongly encourage you to upload the front and back images of your insurance card*
I have insurance and it should have paid my bill, what should I do?
Please verify that your insurance carrier has received and processed the claim. If the claim has not been processed, then carefully review your insurance policy, or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and your claim. If your insurance company has questions, please have them contact VENDETTI WELLNESS GROUP at 508-589-5333 #5 or email billing@vendettiwellnessgroup.com to verify that the most up-to-date insurance information is on file.
Does Vendetti Wellness Group accept assignments from Medicare?
Yes, we do. By accepting assignment, Vendetti Wellness Group agrees not to bill the patient for any charges Medicare disallows. However, we do bill patients for deductibles, coinsurance, and non-covered services. There are instances when Medicare may not cover certain procedures or frequency of treatment. If that applies, you will be given the Advance Beneficiary Notice (ABN). The purpose of the ABN form is to let you know in advance that certain services may not be covered and to advise that you may be responsible for payment of these charges. An ABN gives you the option to accept or refuse the items or services in cases where Medicare denies payment.
For more information about your Medicare coverage, please contact the Medicare Beneficiary Office at 800.633.4227 or medicare.gov
What does “in-network” and “out-of-network” mean?
If you receive your health care services from a hospital, physician or other health provider that participates in your health plan, they are considered “in-network.” Hospitals, physicians or other health care providers who do not participate in your health plan may be referred to as “out-of-network.” You may have a higher coinsurance and/or co-pay for out-of-network services. In some cases, out-of-network services are denied totally.
Please reach out directly to your provider for assistance.
These are the possible reasons:
- We have not received active updated insurance. You can update your insurance on the patient portal. Please see screenshots below.
- There is a deductible associated with your insurance, which means that until your deductible amount is reached, you have the full payment responsibility for each session.
- You have chosen to self-pay for services and are being charged accordingly.
Yes, we do. Please message the Billing Team through your portal or email the Billing Team at billing@vendettiwellnessgroup.com. A member of our billing team will work with you to review payment plan options.
Payment is due at the time of services.
Please note that a card on file is the preferred method of payment to avoid any potential service interruptions.
For copays- your card will automatically be charged for your copay balance following each session with your health care provider, as per the information from your specific insurance carrier.
If you have a coinsurance due, or a deductible amount due, we will bill the claims to your insurance carrier(s) on file and then bill you any remaining patient responsibility, as per your insurance carrier. We do not have control over the processing time it takes for your insurance carrier to process your claims. However, payment/decisions from insurances on bills submitted are typically received within 45 days of your visit with the practice.
Placing an active card with sufficient funds on file and updating as necessary, is by far the best way to ensure charges for services do not build and that your account stays current.
A Healthcare Credit Card that can be used to pay for out-of-pocket expenses and balances not covered by insurance. Please take a moment to check out the below link. Click here for a direct link to Vendetti Wellness Group’s account with Care Credit.
Our after-hours charges policy has been a longstanding component outlined in our VWG Service Agreement and Professional Fees Notice. Effective January 1, 2024, we have consistently enforced this policy to ensure compliance with regulatory requirements and to maintain transparency in our services to clients.
Our office hours are Monday to Friday, from 8:00 AM to 5:00 PM. Visits scheduled after 5:00 PM on weekdays, or on holidays and weekends, are subject to additional charges as outlined in our agreements. These charges are necessary to cover the costs associated with providing services outside regular business hours and are in accordance with insurance regulatory and contractual requirements.
We appreciate your understanding and cooperation regarding this policy. Should you have any further questions or concerns, please don’t hesitate to contact us.